- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Bonus based on performance
- Wellness resources
- Paid holidays
- Health, dental and vision insurance
- 401K (including matching)
- Free lunches
- Company events
Job Summary:
The IT Specialist manages a wide range of IT systems, software applications, hardware, and networks. This role ensures seamless IT operations, troubleshooting, and optimization across all areas of the business. The IT Specialist collaborates with internal teams, vendors, and stakeholders to ensure that IT solutions meet organizational needs and objectives.
- Oversee the maintenance and optimization of software, hardware, and network systems.
- Troubleshoot and resolve technical issues across a variety of IT systems, ensuring timely escalation for complex problems.
- Monitor system performance and implement enhancements to improve reliability and efficiency.
- Manage relationships with IT vendors, service providers, and third-party software providers to ensure prompt resolution of issues and support escalations.
- Evaluate contracts, SLAs, and service offerings to align with business needs and budgets.
- Ensure that IT systems, including servers, networks, and cloud-based applications, are secure, updated, and aligned with organizational objectives.
- Evaluate and recommend new technologies, tools, or upgrades to improve IT capabilities and performance.
- Prepare and manage IT budgets, track expenditures, and identify cost-saving opportunities.
- Monitor IT infrastructure for vulnerabilities and oversee the implementation of security patches, updates, and best practices.
- Ensure compliance with organizational IT policies and external regulatory requirements.
- Implement disaster recovery plans and system backups to ensure business continuity.
- Lead disaster recovery planning and data backup processes.
- Maintain comprehensive documentation for IT processes, system configurations, and troubleshooting procedures.
- Prepare regular reports on IT performance, incident resolution metrics, and project statuses.
- Develop and deliver training sessions for end-users on IT systems, tools, and security protocols.
- Provide direct support to end-users to resolve technical issues efficiently and effectively.
- Lead IT projects, including system upgrades, software deployments, and infrastructure installations, from planning to execution.
- Manage project timelines, resources, and budgets to ensure successful implementation.
Premium Service Brands
Premium Service Brands is a leader in the home service franchising industry dedicated to maintaining and beautifying homes, businesses, and communities. Based in Charlottesville, VA, we set the industry standard for comprehensive training and ongoing support to over 1,000 franchise locations that deliver unparalleled quality through nine distinct brands: 360° Painting ® , ProLift Garage Doors ® , Maid Right ® , House Doctors ®, Kitchen Wise & Closet Wise ®, Window Gang ®, Rubbish Works ®, Rooterman ®, and The Grout Medic ®. Premium Service Brands’ concepts have been recognized as top franchises in the nation by Entrepreneur magazine and share a similar end user, exponentially multiplying the opportunities in cross-brand business growth.
The Team: We are a dynamic mix of marketing, business, finance, and HR professionals building and inspiring a rapidly-expanding franchise network. We value authenticity, hard work and creativity. Our team thrives on self-motivation, innovation, and collaboration. We offer employees the opportunity to drive real, life-changing growth that supports local communities and empowers small business owners.
The Impact: We live by our values and offer employees the opportunity to drive real, life-changing growth that supports local communities and empowers small business owners to Live Extraordinary!.
We are excited and committed to find the right person for this rewarding career journey.
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