Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

As our Software Support Specialist you will be responsible for providing a positive, colleague-focused support experience through remote communication and administration. You operate with a sense of urgency resolving issues. You thrive in a collaborative team environment and love to solve problems, especially when it comes to navigating system integrations and building efficient processes.

WHAT WE OFFER

Unlimited PTO after 90 days of employment
Paid holidays
Professional development budget
Health, dental and vision insurance
401K (including matching)
Free lunch two days per week
Company parties and volunteering

WHAT YOU’LL DO

Provide L1 and L2 technical support to end-users via phone, email, or video call within a SaaS environment
Install, configure, and maintain computer systems and peripherals
Corporate user and end user account management, including but not limited to email, profiles and roles, account recovery and management, reports and dashboards, etc.
Act as a positive brand ambassador and liaison.
Collaborate with other members of the Operations team to implement new technologies and solutions
Provide training and documentation to end-users as needed
Drive continuous improvement methodology

WHAT WE’RE LOOKING FOR

Experience with ServiceTitan
Ability to solve problems in stressful situations
Ability to explain technical concepts to inexperienced or non-technical users
Exceptional attention to detail
Ability to prioritize multiple objectives and projects
Team player with an entrepreneurial spirit - independent, self-motivated, adaptable, and multi-task in a fast-paced environment
Positive “go-getter” attitude
Ability to think critically and execute tasks accurately and efficiently

OUR CULTURE

Energized, passionate and committed culture that thrives on building community and team
Opportunity to grow with an organization that values employee contributions and hard work
Build and foster meaningful relationships internal and external to the organization
See your work make an impact and enable small business owners to be successful
Start-up vibe & culture designed to develop a rewarding career with growth opportunities
Provide expertise and strategies for future growth of the organization

Compensation: $40,000.00 - $55,000.00 per year

Premium Service Brands

Premium Service Brands is a leader in the home service franchising industry dedicated to maintaining and beautifying homes, businesses, and communities. Based in Charlottesville, VA, we set the industry standard for comprehensive training and ongoing support to over 1,000 franchise locations that deliver unparalleled quality through nine distinct brands: 360° Painting ® , ProLift Garage Doors ® , Maid Right ® , House Doctors ®, Kitchen Wise & Closet Wise ®, Window Gang ®, Rubbish Works ®, Rooterman ®, and The Grout Medic ®. Premium Service Brands’ concepts have been recognized as top franchises in the nation by Entrepreneur magazine and share a similar end user, exponentially multiplying the opportunities in cross-brand business growth.

The Team: We are a dynamic mix of marketing, business, finance, and HR professionals building and inspiring a rapidly-expanding franchise network. We value authenticity, hard work and creativity. Our team thrives on self-motivation, innovation, and collaboration. We offer employees the opportunity to drive real, life-changing growth that supports local communities and empowers small business owners.

The Impact: We live by our values and offer employees the opportunity to drive real, life-changing growth that supports local communities and empowers small business owners to Live Extraordinary!.

We are excited and committed to find the right person for this rewarding career journey.

(if you already have a resume on Indeed)